Yes, all COHS instructors are state-certified. Most of the academic coaches and academic instructors are located in Florida.
Office hours are 8 am to 5 pm Central Time; however, coaches have evening hours twice a week and the hours will likely be expanded.
Coaches/instructors are not exclusively assigned to specific libraries. Each student’s assigned academic coach will welcome the student initially and then reach out at least once every two weeks – and more often for students needing additional assistance.