Library items will be automatically renewed on their due date as long as no holds have been placed on them by other library customers. Items will be automatically renewed a maximum of two (2) times. (Please note, customers may manually renew one more time after that for a total of three (3) renewals.)
Why didn't my item auto-renew?
- It has holds from other library customers.
- It was overdue. You may still manually renew the item at using the tab my account. If the item does not have holds on it and you have not used all your renewals already, you will be able to renew.
- You have an item that is not eligible for renewal. ILL items, laptops, hotspots, and kits are not eligible for renewal.
- You have already used all your renewals.
Will all my items be renewed?
Library items will be automatically renewed as long as no holds have been placed on them by other library customers. Items may be renewed a maximum of three (3) times. This includes automatic and manual renewals.
What items are eligible for auto renew?
Books, DVDs, and other items that are normally able to be renewed.
What items cannot be auto renewed?
ILLs, laptops, hotspots, and kits are not eligible for renewal. Items with holds, digital items and items that have reached their maximum number of renewals or are already overdue will not be auto renewed.
Will I receive a notification on what has been auto renewed?
You will be notified about what has been auto renewed if you receive email or SMS notifications. Change your preference for receiving library notices by calling your library or logging into your library account.
Will I be notified if an item can't be renewed?
If an item can't be renewed, you will be notified of its due date if you receive email or SMS notifications.
Can I still renew manually?
Yes. You will be able to renew online, by phone, or in person.
Can I opt out of auto-renew?
Auto renew is an automatic process that applies to all VCL cardholder accounts. If you don't wish to keep an item, please return it when you're finished.